AGB

DELIVERY

Details of the countries we deliver to can be found on FAQ under Shipping & Delivery section. There are restrictions on some products for certain international destinations, so please review the information on that page carefully before placing an order.

Your order may be subject to import duties and taxes which are applied when the package reaches that destination. Client must comply with all applicable laws and regulations of the country for which the products are destined. We will not be liable or responsible if Client breach any such laws.

Please see our Shipping Policy for information on Delivery

The order may be sent to a delivery address different to the billing address.

OCEN will use reasonable endeavours to ensure that delivery is made withing the estimated delivery time (usually 7-12 days ) from the dates of dispatch and, in any case, within (30) days after that date, unless your purchase if for product which will require additional delivery time, for example in the case of customized products.

Delivery times may vary depending on the availability of the products and the Client’s delivery address. The product(s) may be delivered to Client in multiple deliveries and at different times. There may be circumstances where delivery is delayed because of events beyond our reasonable control. If this happens, we will try and arrange for products to be delivered as soon as possible, but we will not be liable to Client for any losses caused as a result of such delay.

In certain circumstances, out of our responsibility and control, our delivery partner may leave the Client’s package outside or provide Client with optional services when delivering Your order, such as: (a) signature release: opting out of the requirement to provide a signature on delivery; (b) leave with neighbour, reception or security: re-directing the delivery to a neighbour, reception or security;
(c) reschedule a new delivery date: selecting a delivery date that best suits Client; (d) re-directing to a collection point: collecting Your package from a collection point nearby. If our delivery partner leaves Your package outside, or if Client select any of the optional services (including through any default preferences Client may have selected with our delivery partner separately)
Client acknowledge and agree that OCEN shall bear no responsibility or liability for any loss or damage that may result from delivering Your order in that way.

Tax

Prices indicated all include tax (TVA and other taxes applicable on the day of the order).

Depending on your delivery address, different taxation rules and additional charges may apply.
You may need to pay import duties upon receipt of the products.
If they are not included, we don’t have any control over these charges and we cannot advise on their amount.
You will be responsible for payment of any such import duties and taxes that are not included.
Please contact your local customs office for further information and a “landed cost estimate” before placing your order.

Delivery costs

Product prices shown on the Website are to be understood as excluding delivery fees unless otherwise stipulated.
Delivery fees are calculated according to the Client's country of delivery and are detailed on the summary page of Your order.