Widerrufsrecht

REFUNDS AND CANCELLATIONS

Please see our Returns Policy for information on returns.

Cancellation according to regulations on consumer contracts

Depending on where the Client lives, the Client has a legal right to cancel an order under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations ("CCR") or equivalent consumer legislation.
This means that in case of cancellation, during the time when another customer changes his mind or decides not to keep the purchased products for any reason, the Customer can notify us of the decision to cancel the order.

When the products are returned to us, the client will receive a full refund including the original delivery costs; However, the client will be obliged to ensure and cover all costs for returning the order to us.

To cancel an order, the Client must clearly inform us, preferably:

Email ( ocen.giftshop@gmail.com ) and include your name, address and order reference.
If the client cancels an order (or part of an order) during the CCR cancellation period, they must return the product(s) within 2 days of the client notifying us of the cancellation and ensure that the items comply with the terms of our Returns Policy.
The right to return goods without giving a reason within 14 days is, according to the law, a de facto withdrawal from the purchase contract.
With a valid withdrawal from the contract, this contract ceases from the beginning and I consider it as if it had never been concluded.
Depending on your country of residence, you may have similar rights. If you live in the European Union, your right to withdraw from the contract is at least as extensive as for clients residing in Slovakia.

The right to return the goods without giving a reason within 14 days is, in accordance with the relevant laws, a de facto withdrawal from the purchase contract.
With a valid withdrawal from the contract, this contract ceases from the beginning and is considered as if it had never been concluded.

Please complete the return and exchange form included in the package or download it here. Return your jewelery in its original packaging to the address shown on the packaging.

RETURN ORDER

Please complete the return and exchange form included in the package or contact us and we will send you the document. ( ocen.giftshop@gmail.com ) Return your jewelery in its original packaging to the address shown on the packaging.