Terms of services
PRIVACY POLICY
We only use Your personal information in accordance with our Privacy Policy. Please take the time to read this carefully, as it includes important information about how we collect and use Your data.
By using the Website, Client consent to the use of Your data as described in our Privacy Policy and Client warrant that all data provided by Client is accurate.
PRINCIPLE OF PROTECTION OF PERSONAL DATA
We only use your personal data in accordance with our privacy policy. Please take the time to read it carefully as it contains important information about how we collect and use your data. By using the website, the client agrees to the use of your data as described in our privacy policy and the client warrants that all data provided by the client is accurate.
The right to return the goods without giving a reason within 14 days is, in accordance with the relevant laws, a de facto withdrawal from the purchase contract. With a valid withdrawal from the contract, this contract ceases from the beginning and is considered as if it had never been concluded.
Tax
Prices indicated all include tax (TVA and other taxes applicable on the day of the order).
Depending on your delivery address, different taxation rules and additional charges may apply.
You may need to pay import duties upon receipt of the products.
If they are not included, we don’t have any control over these charges and we cannot advise on their amount.
You will be responsible for payment of any such import duties and taxes that are not included. Please contact your local customs office for further information and a “landed cost estimate” before placing your order.
Delivery costs
Product prices shown on the Website are to be understood as excluding delivery fees unless otherwise stipulated. Delivery fees are calculated according to the Client's country of delivery and are detailed on the summary page of Your order.
ORDERS
By completing the checkout process and placing an order by clicking the "Pay Now" button on the checkout page, Client are offering to purchase the products from OCEN. Any order made on the Website presumes the explicit acceptance of the present GTCS, without this acceptance being conditional to the Client signing this in writing.
Such offering to purchase is binding to a Client once the latter has confirmed payment by clicking on "Pay Now".
The Website allows Client to check order and correct any errors before completing a purchase. Please take the time to read and check Your order at each page of the order process as Client are responsible for ensuring that the information Client provide is complete, accurate and up to date.
After receiving an order, OCEN will send the Client confirmation receipt of the order by email including a summary of the order, the order number. This email is only an acknowledgement for information purpose, and it does not constitute acceptance of Client order by OCEN.
OCEN will accept the Order by shipping and the invoice after.
All orders are subject to availability and confirmation of the order price. OCEN reserves the right to not register a payment and to not confirm an order. OCEN will inform the Client for the reasons for the non-confirmation of his/her order if so requested.
Notwithstanding anything to the contrary provided for herein, OCEN reserves the right to refuse, cancel and terminate orders at any moment in time, subject to legitimate reasons under applicable law. For example, OCEN may refuse, terminate, or cancel order if there is an ongoing dispute concerning payment of a prior order or if OCEN suspects, in its sole discretion, that Client have engaged in fraudulent or grey market activities or have otherwise violated GTCS.
When Client visit the Website and/or submit an order, Client are communicating electronically and Client agree that all agreements, notices, disclosures and other communications that we send to Client electronically (whether on our behalf or on behalf of the Partners) satisfy any legal requirement. Client understand that Client are responsible for all electronic communications and content sent from the Client’s computer to us.
The Client hereby declares that he/she is fully aware of all of the information provided and the recorded confirmation consists of proof of the transaction. The order confirmation is deemed to be a signature and acceptation of the transactions carried out.
All information for a particular order may be found under the heading "Order Tracking" in the Client's personal space, except for order check out as a Guest.
Risk in the product will remain with us until it is delivered to Client at the address specified when Client placed order.
PRICES
Whilst we try and ensure that all details, descriptions and prices that appear on the Website are accurate, there may be cases where errors occur. If we discover an error in the price of any products that you have ordered, we will inform you of this as soon as possible and give you the option of reconfirming your order at the correct price or cancelling it.
If we are unable to contact you, your order will be treated as cancelled. If you cancel and you have already paid for the products, you will receive a full refund as soon as possible.
Pricing currency
The Client acknowledges and hereby accepts that the product sale price depends on the country of delivery, which conditions the currency in which the price will be shown.
In the event that the Client's country of delivery has not been referenced by OCEN on the day the order is made, the Client acknowledges and hereby accepts that all prices shown on the product pages of the Website are in Euro, and the product sale price results from the conversion of the price shown on the Website into the currency of country of delivery using the applicable exchange rate at the time the order is confirmed.
If the payment card used by the Client applies a currency different to the one indicated on the invoice, the products’ sale price will result from the conversion of the price indicated on the invoice into the currency applicable to the Client's payment card using the applicable exchange rate at the time the payment card issuer processes the transaction.
DELIVERY
Details of the countries we deliver to can be found on FAQ under Shipping & Delivery section. There are restrictions on some products for certain international destinations, so please review the information on that page carefully before placing an order.
Your order may be subject to import duties and taxes which are applied when the package reaches that destination. Client must comply with all applicable laws and regulations of the country for which the products are destined. We will not be liable or responsible if Client breach any such laws.
Please see our Shipping Policy for information on Delivery
The order may be sent to a delivery address different to the billing address.
OCEN will use reasonable endeavours to ensure that delivery is made withing the estimated delivery time (usually 7-12 days ) from the dates of dispatch and, in any case, within (30) days after that date, unless your purchase if for product which will require additional delivery time, for example in the case of customized products.
Delivery times may vary depending on the availability of the products and the Client’s delivery address. The product(s) may be delivered to Client in multiple deliveries and at different times. There may be circumstances where delivery is delayed because of events beyond our reasonable control. If this happens, we will try and arrange for products to be delivered as soon as possible, but we will not be liable to Client for any losses caused as a result of such delay.
In certain circumstances, out of our responsibility and control, our delivery partner may leave the Client’s package outside or provide Client with optional services when delivering Your order, such as: (a) signature release: opting out of the requirement to provide a signature on delivery; (b) leave with neighbour, reception or security: re-directing the delivery to a neighbour, reception or security;
(c) reschedule a new delivery date: selecting a delivery date that best suits Client; (d) re-directing to a collection point: collecting Your package from a collection point nearby. If our delivery partner leaves Your package outside, or if Client select any of the optional services (including through any default preferences Client may have selected with our delivery partner separately)
Client acknowledge and agree that OCEN shall bear no responsibility or liability for any loss or damage that may result from delivering Your order in that way.
REFUNDS AND CANCELLATIONS
Please see our Returns Policy for information on returns.
Cancellation according to regulations on consumer contracts
Depending on where the Client lives, the Client has a legal right to cancel an order under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations ("CCR") or equivalent consumer legislation.
This means that in case of cancellation, during the time when another customer changes his mind or decides not to keep the purchased products for any reason, the Customer can notify us of the decision to cancel the order.
When the products are returned to us, the client will receive a full refund including the original delivery costs; However, the client will be obliged to ensure and cover all costs for returning the order to us.
To cancel an order, the Client must clearly inform us, preferably:
Email ( ocen.giftshop@gmail.com ) and include your name, address and order reference.
If the client cancels an order (or part of an order) during the CCR cancellation period, they must return the product(s) within 2 days of the client notifying us of the cancellation and ensure that the items comply with the terms of our Returns Policy.
The right to return goods without giving a reason within 14 days is, according to the law, a de facto withdrawal from the purchase contract.
With a valid withdrawal from the contract, this contract ceases from the beginning and I consider it as if it had never been concluded.
Depending on your country of residence, you may have similar rights. If you live in the European Union, your right to withdraw from the contract is at least as extensive as for clients residing in Slovakia.
RETURN ORDER
Please complete the return and exchange form included in the package or contact us and we will send you the document. ( ocen.giftshop@gmail.com ) Return your jewelery in its original packaging to the address shown on the packaging.
EVENT OUT OF CONTROL
An event outside of our control means any act or event beyond our reasonable control such as act(s) of God, wars, terrorist attacks, embargos, riots, strikes, lock-outs, trade disputes, fires, floods, earthquakes or other natural disasters, break-down, inclement weather, interruption of transport, Government action or failure of public or private telecommunications or transport networks.
If such an event takes place and it affects the performance of our obligations to Client: (i) we will contact Client as soon as reasonably possible to notify Client; and (ii) our obligations to Client will be suspended for the duration of the event.
Where the event affects delivery of products to Client, we will contact Client to arrange a new delivery date after the event is over.
Please note that we only provide the Website for private use and, as such, we have no liability to Client for any loss of profit, loss of business, business interruption, or loss of business opportunity.
GOVERNING LAW AND JURIDICTION
If OCEN has posted or provided a translation of the English language version of the GTCS, Client agree that the translation is provided for convenience only and that the English language version will govern the access to the Website and use of the Website. OCEN and the Client without prejudice to Article 1, paragraph 3 of the GTCS.
OCEN may amend this GTCS at any time by posting the amended and restated Agreement on the Website. The amended and restated GTCS shall be effective immediately upon posting. Posting by OCEN of the amended and restated GTCS and continued access to or use of the Website shall be deemed to be acceptance of the amended terms.
Anything related to Your order, use of the Websites or these Terms and Conditions are governed by the law of Slovakia. Where the laws of Slovakia, are different to the mandatory consumer laws in your own country, we will afford you with similar protection unless you misinform OCEN about your country of residence.
The courts of Slovakia shall have the exclusive jurisdiction over any dispute or claim relating to the GTCS, its validity, its interpretation, its execution, its cancellation, its consequences, even in the event of multiple defendants or a warranty call. The Client waives all jurisdictional privileges.
Slovak company (public company with limited liability)
For any questions, do not hesitate to email us at ocen.giftshop@gmail.com
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